Cancellation & Refund Policy

At WonderWeave Kids, we strive to provide high-quality digital learning resources, activity books, worksheets, storybooks, educational content, and other products for children. Since our products are primarily digital and delivered electronically, our cancellation and refund policy is designed accordingly.

1. Order Cancellation

Cancellation requests will be considered only if the request is made immediately after placing the order and before the digital product has been accessed or downloaded.

Once the digital product has been delivered, accessed, or downloaded, cancellation requests may not be accepted.

2. Digital Products

Most products available on WonderWeave Kids are digital products, including PDFs, activity books, worksheets, educational resources, storybooks, and downloadable content.

Due to the nature of digital products, we generally do not accept returns or refunds once a product has been successfully delivered, accessed, or downloaded.

Please carefully review the product description, preview images, product details, and contents before completing your purchase.

3. Damaged, Corrupted, or Inaccessible Files

If you receive a file that is corrupted, incomplete, defective, or cannot be accessed/downloaded due to a technical issue, please contact our Customer Support team.

We may request relevant details, such as your order information or screenshots, to investigate the issue.

If the issue is verified, WonderWeave Kids may provide a replacement file, corrected download link, or another appropriate resolution.

4. Product Not as Described

If you believe that the digital product you received is significantly different from the product description displayed on our website, please contact our Customer Support team within 7 days of purchase.

Our team will review the issue and, where appropriate, provide a replacement or other suitable resolution.

5. Duplicate or Accidental Purchase

If you have accidentally purchased the same digital product more than once, please contact us as soon as possible with your order details.

Duplicate purchases may be reviewed on a case-by-case basis. Refunds, where applicable, will be processed after verification.

6. Technical Issues

If you are unable to download or access your purchased product because of a technical issue on our website, please contact us with your order details.

We will make reasonable efforts to help you access the purchased product.

Please note that issues caused by unsupported devices, software, internet connectivity, or third-party applications may not qualify for a refund.

7. Refund Processing

If a refund is approved by WonderWeave Kids, the refund will generally be processed within 3–5 business days.

The actual time for the amount to appear in your bank account, card, UPI account, or other payment method may depend on the respective payment provider or financial institution.

8. Contact Us

For cancellation, refund, replacement, or product-access-related queries, please contact our Customer Support team with your order details and registered email address.

We will review your request and provide an appropriate resolution based on the circumstances.

WonderWeave Kids reserves the right to review refund and cancellation requests on a case-by-case basis.

Also check latest updates here - https://merchant.razorpay.com/policy/NItMD4qnt5Kx6L/terms